Shipping & Delivery Policy
ChineXa delivers 100% authentic beauty, skincare, and lifestyle products across Bangladesh through trusted courier partners. This policy explains delivery areas, timelines, charges, and what happens if something goes wrong — so there are no surprises.
Delivery Coverage & Timelines
- Dhaka City: 1–2 business days.
- Dhaka Suburbs (Gazipur, Narayanganj, Savar, Tongi, Keraniganj): 2–3 business days.
- Other divisions (Chattogram, Rajshahi, Khulna, Sylhet, Rangpur, Barishal, Mymensingh): 3–7 business days depending on the area and courier reach.
- Business days exclude Fridays and public holidays. Timelines start after order confirmation, not order placement.
Delivery Charges & Free Delivery
- Delivery charges are calculated at checkout based on your delivery address and are always shown before you confirm the order.
- Orders above the free-delivery threshold qualify for FREE standard delivery. The threshold may change during promotions — the exact amount always appears at checkout.
- Express next-day delivery is available inside Dhaka City for an additional charge shown at checkout.
- The delivery charge shown at checkout is final; no hidden charges are added later.
Order Processing & Tracking
- Orders are processed within 24 hours of confirmation. You receive an SMS with your order number once the order is placed.
- Track your order any time from the Track Order page using your order number or phone number.
- For selected high-value or Cash-on-Delivery orders we may call to verify before dispatch; unverified orders may be delayed or cancelled.
Delays Beyond Our Control
- Estimated timelines are not guaranteed delivery dates. Delays caused by weather, strikes/hartals, courier backlogs, incorrect or incomplete addresses, or the customer being unreachable are beyond our control and are not grounds for compensation.
- If your parcel is significantly delayed, contact support@chinexabd.com with your order number and we will investigate with the courier.
Failed Delivery & Wrong Address
- Please provide a complete, correct address and an active phone number. Couriers typically attempt delivery 1–3 times.
- If delivery fails because the address was wrong or incomplete, you were unreachable, or you were unavailable across all attempts, the parcel is returned to us. Re-delivery may require paying the delivery charge again.
- Repeated failed or refused Cash-on-Delivery orders may limit COD availability on future orders.
Last updated: July 2026. If you have questions about this policy, please contact us.