Returns & Refunds Policy
We want you to shop with confidence. This policy sets out exactly what can be returned, the time limits, who pays return shipping, and how refunds are issued. Please read it fully before requesting a return.
Return Window
- Return requests must be raised within 7 days of delivery. Requests after this window are not accepted.
- The item must be unused, unworn, unwashed, and in its original, sealed, undamaged packaging with all tags, freebies, and inserts included.
Items That Cannot Be Returned (Hygiene)
- For health and safety reasons, the following cannot be returned or exchanged once delivered, unless they arrived damaged, defective, or incorrect:
- Opened or used skincare, cosmetics, fragrances, and personal-care items; any item with a broken seal or tampered packaging.
- Free gifts, promotional items, and clearance or final-sale items.
- This does not affect your rights where an item is genuinely faulty.
How to Request a Return
- Open the order in your account and choose Request Return, or email support@chinexabd.com with your order number.
- State the reason and attach clear photos of the item, its packaging, and the batch/label.
- Wait for written approval before sending anything back. Items returned without prior approval are not accepted and are not refunded.
- We review requests within 1–2 business days.
Return Shipping Costs
- For change-of-mind or wrong-choice returns, the customer pays the return shipping cost.
- If the item was damaged, defective, wrong, or missing (our error), ChineXa pays the return shipping and arranges pickup where possible.
- Original (outbound) delivery charges are non-refundable except where the return is due to our error.
Damaged, Wrong, or Missing Items
- Inspect your parcel on delivery. Report any damaged, incorrect, or missing item within 48 hours of delivery with photos or video of the sealed parcel and contents.
- We strongly recommend an unboxing video for high-value orders; it makes verification fast and dispute-free.
- Verified cases receive a free replacement or a full refund — your choice. Do not discard the item or packaging until the case is resolved.
Refunds — Method & Timeline
- Once your return is received and inspected, we notify you of approval or rejection with the reason.
- Approved refunds are paid in cash to your bKash, Nagad, or original card/bank account — whichever you provide. We do not force store credit.
- Refunds are processed within 5–7 business days after the returned item passes inspection. Mobile-wallet and bank processing times are outside our control.
- Refund amount = item price paid, minus any non-refundable outbound delivery charge (waived if the return is our fault).
Rejected Returns
- A return may be rejected if it arrives used, damaged by the customer, incomplete, outside the 7-day window, without prior approval, or if the photos/evidence do not support the claim.
- Rejected items can be shipped back to you at your cost; if unclaimed within 14 days they may be discarded.
Last updated: July 2026. If you have questions about this policy, please contact us.