Privacy Policy
Your privacy matters. This policy explains what information ChineXa collects, why, how we protect it, and your rights.
Information We Collect
- Details you provide: name, phone number, email, delivery address, and order history.
- Payment information needed to process your order (handled by our payment and mobile-wallet partners; we do not store full card details).
- Technical and usage data (device, browser, pages viewed) to operate and improve the store.
How We Use Your Information
- To process, verify, and deliver orders and provide customer support.
- To send transactional messages (order updates, delivery, OTP) and — only with your consent — promotions.
- To prevent fraud and abuse, and to improve our products and service.
Sharing & Protection
- We never sell your personal data.
- We share data only with delivery and payment partners strictly to fulfil your order, and where required by law.
- Data is stored securely and access is limited to authorised staff. No online system is 100% secure, but we take reasonable measures to protect your information.
Your Rights & Choices
- You may request a copy of your data, ask us to correct it, unsubscribe from marketing, or request account deletion (subject to records we must legally keep, such as order and tax records).
- To exercise any right, email support@chinexabd.com from your registered email.
Cookies
- We use cookies and similar technologies to keep you signed in, remember your cart, and understand site usage. You can control cookies in your browser; disabling them may affect site functionality.
Last updated: July 2026. If you have questions about this policy, please contact us.